Swoopo help
Help Topics
| » | Substitute items |
| » | Delivery Charges |
| » | Delivery time |
| » |
Has my product been shipped yet? |
| » |
Which countries does Swoopo deliver to? |
| » | How can I pay for my bids? |
| » |
How can I pay for auctions I've won? |
| » |
How secure are your payment methods? |
Getting the most from Swoopo
On these pages, you'll find answers to some of the most frequently asked questions we receive about using Swoopo, and details of how to get in touch if you want to talk to us directly.
Help Topics
"What does '100% off' mean? How do I top-up my bid account? What happens once I've won an auction?" Find the answers to these and many more of our most commonly asked questions in the list to the left.
Quick Links
Want to change your delivery address? Or maybe your password's slipped your mind. On the right, you'll find information on how to make changes to your Swoopo account.
Email Swoopo
If you can't find what your looking for in our help pages, maybe you'd like to contact our friendly Customer Service team. Click on the email link to the right, and we'll do our very best to answer your questions.
On these pages, you'll find answers to some of the most frequently asked questions we receive about using Swoopo, and details of how to get in touch if you want to talk to us directly.
Help Topics
"What does '100% off' mean? How do I top-up my bid account? What happens once I've won an auction?" Find the answers to these and many more of our most commonly asked questions in the list to the left.
Quick Links
Want to change your delivery address? Or maybe your password's slipped your mind. On the right, you'll find information on how to make changes to your Swoopo account.
Email Swoopo
If you can't find what your looking for in our help pages, maybe you'd like to contact our friendly Customer Service team. Click on the email link to the right, and we'll do our very best to answer your questions.
What is Swoopo?
Welcome to Swoopo, the home of exciting, fast-paced auctions on the internet.
Every day we sell brand new top-name products at incredibly low prices in auctions that start at just 15c with no reserve. Take a look at the items we're currently auctioning, and if one takes your fancy, why not buy some bids? They're only $0.75 each.
With each bid placed, the price of the item increases by 15c. When you bid, we also reset the counter back up to a maximum of 20 seconds - to give someone else the chance to bid too if they're interested. If no-one else bids and the counter reaches zero, congratulations: you've won yourself a bargain on Swoopo! .
Welcome to Swoopo, the home of exciting, fast-paced auctions on the internet.
Every day we sell brand new top-name products at incredibly low prices in auctions that start at just 15c with no reserve. Take a look at the items we're currently auctioning, and if one takes your fancy, why not buy some bids? They're only $0.75 each.
With each bid placed, the price of the item increases by 15c. When you bid, we also reset the counter back up to a maximum of 20 seconds - to give someone else the chance to bid too if they're interested. If no-one else bids and the counter reaches zero, congratulations: you've won yourself a bargain on Swoopo! .
How can I take part?
If you want to bid online, you'll first need to register. Once you´ve successfully registered, you can buy some bids and get bidding straight away.
If you want to bid online, you'll first need to register. Once you´ve successfully registered, you can buy some bids and get bidding straight away.
How much does a bid cost?
Each bid costs just $0.75, and are available in "BidPacks" of 30, 50, 100, 300 and 700 bids.
Each bid costs just $0.75, and are available in "BidPacks" of 30, 50, 100, 300 and 700 bids.
How do I bid on Swoopo?
Bidding on Swoopo is straightforward. Just follow these four simple steps:
Register for free
If you want to bid online, you´ll first need to register. Registration is free and easy. As part of the registration process, you will need to confirm your email address by clicking on the link in the confirmation email sent to your account.
Once you´re confirmed: congratulations - you´ve registered with Swoopo.
Charge-up your account with bids
Each bid costs just $0.75, available in "BidPacks" of 30, 50, 100, 300 and 700. Pick the size of BidPack you want and decide how you want to pay: either with a credit or debit card, or via PayPal.
Pick an auction
What will it be? A brand new 42" plasma TV? The latest laptop computer? Or maybe a new leather handbag? Pick your product and go for it! You'll always find a selection of our most exciting auctions on the homepage, or you can browse through the categories to find just what you're looking for.
Bid and win!
Here we go - you´re now ready to take part in your first Swoopo auction. Just click on the "Bid" button! Simple, huh?
If you need to leave your computer, don´t worry - you can use the "BidButler" to place bids for you when you're away. Click here for a visual explanation of how the BidButler works.
Bidding on Swoopo is straightforward. Just follow these four simple steps:
- Register for free
- Charge-up your account with bids
- Pick an auction
- Bid and win!
Register for free
If you want to bid online, you´ll first need to register. Registration is free and easy. As part of the registration process, you will need to confirm your email address by clicking on the link in the confirmation email sent to your account.
Once you´re confirmed: congratulations - you´ve registered with Swoopo.
Charge-up your account with bids
Each bid costs just $0.75, available in "BidPacks" of 30, 50, 100, 300 and 700. Pick the size of BidPack you want and decide how you want to pay: either with a credit or debit card, or via PayPal.
Pick an auction
What will it be? A brand new 42" plasma TV? The latest laptop computer? Or maybe a new leather handbag? Pick your product and go for it! You'll always find a selection of our most exciting auctions on the homepage, or you can browse through the categories to find just what you're looking for.
Bid and win!
Here we go - you´re now ready to take part in your first Swoopo auction. Just click on the "Bid" button! Simple, huh?
If you need to leave your computer, don´t worry - you can use the "BidButler" to place bids for you when you're away. Click here for a visual explanation of how the BidButler works.
How does the BidButler work?
For a simple, visual introduction about how the BidButler works, click here.
How does the BidButler decide when exactly to place my Bids?
Our BidButlers are instructed to be as frugal as possible when bidding. That’s why they wait until the last 10 seconds of the auction countdown to place your bids.
When there are two or more BidButlers set on the same auction, they duke it out there and then, placing all their bids immediately. This tit for tat battle means that the price and countdown both increase with each bid placed. (We do this so that bidders can easily see the auctions that will end soon unless another bid is placed).
We have a few simple rules about how your BidButler can be used - just remember these when telling your BidButler when to bid:
Provided the auction hasn’t reached your BidButler’s ‘Bid From’ price, you can select the BidButler overview tab and cancel him by clicking the red cross.
Why did the auction end before my ‘Bid To’price was reached?
To control the spending of your BidButlers, they are told to use no more bids than the ‘Bids’ value you assign. If he hits his spending limit then no more bids are placed, even if the current price is below your ‘Bid To’ value.
What happens to BidButler bids that don´t get used?
Bids that the BidButler doesn’t use are credited back to your Swoopo account. This might happen when you win an auction. It can also happen if an auction ends before your ‘Bid From’price is reached, or if your ‘Bid To’price is reached before all your bids are used up.
Any more advice?
For a visual explanation of how to use our BidButler, click here.
For a simple, visual introduction about how the BidButler works, click here.
How does the BidButler decide when exactly to place my Bids?
Our BidButlers are instructed to be as frugal as possible when bidding. That’s why they wait until the last 10 seconds of the auction countdown to place your bids.
When there are two or more BidButlers set on the same auction, they duke it out there and then, placing all their bids immediately. This tit for tat battle means that the price and countdown both increase with each bid placed. (We do this so that bidders can easily see the auctions that will end soon unless another bid is placed).
We have a few simple rules about how your BidButler can be used - just remember these when telling your BidButler when to bid:
- You must use at least two bids when setting a BidButler: if you just want to place a single bid, just click the bid button.
- Your maximum price has to be at least one U.S. dollar (US$1) higher than the current end price.
- Once the bidding has reached the ‘Bid From’price at which you instructed your BidButler to start bidding, you can no longer cancel your bids.
Provided the auction hasn’t reached your BidButler’s ‘Bid From’ price, you can select the BidButler overview tab and cancel him by clicking the red cross.
Why did the auction end before my ‘Bid To’price was reached?
To control the spending of your BidButlers, they are told to use no more bids than the ‘Bids’ value you assign. If he hits his spending limit then no more bids are placed, even if the current price is below your ‘Bid To’ value.
What happens to BidButler bids that don´t get used?
Bids that the BidButler doesn’t use are credited back to your Swoopo account. This might happen when you win an auction. It can also happen if an auction ends before your ‘Bid From’price is reached, or if your ‘Bid To’price is reached before all your bids are used up.
Any more advice?
For a visual explanation of how to use our BidButler, click here.
Can you give me some advice about how to bid?
We often get asked by people how to improve their chances of winning an auction on Swoopo.
There’s no "sure-fire" winning strategy, but here are a few tips to help you get started, as well as a few of the traps that novice bidders sometimes fall into.
Place your bid late
Watch the countdown and try to jump in and bid in the last few seconds. If the timer has reached the last few seconds, you know that it will end unless another bid is placed. (Don’t leave it too late though, or you might miss out)
Start with the cheapest products
Although you can get some incredible bargains on our most expensive items, they also tend to be the most competitive auctions, attracting hundreds of bidders. Our cheaper products tend to have fewer bidders, meaning you’re much more likely to win.
Use the BidButler to your advantage
The BidButler is a powerful tool, if you get the timing right you can scare off other bidders by placing one. Nobody likes to see their bids matched over and over again by your all conquering BidButler, you might just persuade them to give up and try again next time.
Turn their BidButlers against them
On the other hand, some people have a ‘fire and forget’ policy with the BidButler. It is easy to swoop in and win with a quick single bid if your rival has gone to make a cup of coffee safe in the knowledge that their BidButler will protect them.
We’ve noticed that users tend to set the ‘Bid To’ value of their BidButlers to a round number, so watch out for this and you might be able to snap up a bargain by simply clicking on the “Bid” button when a BidButler has just finished.
Keep an eye on what other bidders are up to
You can see the details of the last ten bids placed: try to work out who’s bidding and when they’re bidding. It’s all about timing, so maybe you can work out when the right time is to jump in and grab the lot.
Scout out the competition
Look and see how many different bidders have recently bid on an auction. You’re more likely to win if there are fewer bidders interested in the item than if there are lots of competing bidders.
Bid at the right time of day
The number of bidders varies throughout the day – smart bidders can use this to pick up bargains by bidding when others are busy having breakfast or taking the dog for a walk.
Fine-tune your BidButler
If you use the BidButler to bid on your behalf, it’s best not to set your ‘Bid To’ value to a round number – other bidders will be watching out for this (see above!).
We often get asked by people how to improve their chances of winning an auction on Swoopo.
There’s no "sure-fire" winning strategy, but here are a few tips to help you get started, as well as a few of the traps that novice bidders sometimes fall into.
Place your bid late
Watch the countdown and try to jump in and bid in the last few seconds. If the timer has reached the last few seconds, you know that it will end unless another bid is placed. (Don’t leave it too late though, or you might miss out)
Start with the cheapest products
Although you can get some incredible bargains on our most expensive items, they also tend to be the most competitive auctions, attracting hundreds of bidders. Our cheaper products tend to have fewer bidders, meaning you’re much more likely to win.
Use the BidButler to your advantage
The BidButler is a powerful tool, if you get the timing right you can scare off other bidders by placing one. Nobody likes to see their bids matched over and over again by your all conquering BidButler, you might just persuade them to give up and try again next time.
Turn their BidButlers against them
On the other hand, some people have a ‘fire and forget’ policy with the BidButler. It is easy to swoop in and win with a quick single bid if your rival has gone to make a cup of coffee safe in the knowledge that their BidButler will protect them.
We’ve noticed that users tend to set the ‘Bid To’ value of their BidButlers to a round number, so watch out for this and you might be able to snap up a bargain by simply clicking on the “Bid” button when a BidButler has just finished.
Keep an eye on what other bidders are up to
You can see the details of the last ten bids placed: try to work out who’s bidding and when they’re bidding. It’s all about timing, so maybe you can work out when the right time is to jump in and grab the lot.
Scout out the competition
Look and see how many different bidders have recently bid on an auction. You’re more likely to win if there are fewer bidders interested in the item than if there are lots of competing bidders.
Bid at the right time of day
The number of bidders varies throughout the day – smart bidders can use this to pick up bargains by bidding when others are busy having breakfast or taking the dog for a walk.
Fine-tune your BidButler
If you use the BidButler to bid on your behalf, it’s best not to set your ‘Bid To’ value to a round number – other bidders will be watching out for this (see above!).
Can I set a BidButler on a paused auction?
Yes you can, but the BidButler's bids will not be consumed unless someone else places a BidButler bid, or the auction is unpaused.
Yes you can, but the BidButler's bids will not be consumed unless someone else places a BidButler bid, or the auction is unpaused.
How do I buy bids?
You can buy bids using either your credit or debit card, or via PayPal.
We accept Visa, Visa debit and Visa electron cards as well as MasterCard and Maestro cards.
You can buy bids using either your credit or debit card, or via PayPal.
We accept Visa, Visa debit and Visa electron cards as well as MasterCard and Maestro cards.
Where can I keep track of the auction(s) I’m bidding on?
We've created “My Swoopo” for registered users so that you can keep track of all the auctions you’ve bid on that are still running, as well as those you’ve asked to watch.
Simply click on 'My Swoopo' and select 'My auctions' for all auctions that you have placed a bid on, or 'My Watched Auctions' for auctions that you want to watch.
We've created “My Swoopo” for registered users so that you can keep track of all the auctions you’ve bid on that are still running, as well as those you’ve asked to watch.
Simply click on 'My Swoopo' and select 'My auctions' for all auctions that you have placed a bid on, or 'My Watched Auctions' for auctions that you want to watch.
Where can I see how many bids I've placed on an auction?
You can view the bids that you've placed most recently under 'Bid history' on the right hand side of the auction detail page, just under the BidButler section.
You can see a full bid history under Bid Account ('My Swoopo' -> 'Account' -> 'Bid account') by clicking on the '+' sign alongside every auction.
You can view the bids that you've placed most recently under 'Bid history' on the right hand side of the auction detail page, just under the BidButler section.
You can see a full bid history under Bid Account ('My Swoopo' -> 'Account' -> 'Bid account') by clicking on the '+' sign alongside every auction.
Where can I see my booked BidButlers?
You can see the BidButler bids that you have booked on a specific item on the auction detail page. Simply click on the 'BidButler overview' tab next to the 'Book BidButler' tab in the BidButler section.
To see all of your currently planned BidButler bids across all auctions, go to 'My BidButlers' under 'My Swoopo' -> 'Auctions'. Remember, these are only your planned BidButler bids and do not show BidButler bids that have already been placed."
You can see the BidButler bids that you have booked on a specific item on the auction detail page. Simply click on the 'BidButler overview' tab next to the 'Book BidButler' tab in the BidButler section.
To see all of your currently planned BidButler bids across all auctions, go to 'My BidButlers' under 'My Swoopo' -> 'Auctions'. Remember, these are only your planned BidButler bids and do not show BidButler bids that have already been placed."
Where can I see how much I have spent on bids in an auction?
You can always see how much you've spent in a single auction by looking at the 'Savings' section just below the 'Bid' button on the auction detail page.
You can always see how much you've spent in a single auction by looking at the 'Savings' section just below the 'Bid' button on the auction detail page.
Where can I see who's bidding on an auction?
To see who's bidding on an auction, just look under 'Bid history' to see a list of the most recent bidders on that auction and the type of bid they placed.
To see who's bidding on an auction, just look under 'Bid history' to see a list of the most recent bidders on that auction and the type of bid they placed.
I've placed a bid but I am currently not the highest bidder, why?
When a bid is placed, it will always be the highest bid, but might get out-bid very quickly. This can happen if there are many bidders or if there's another user's BidButler bidding on the auction too. You might not see this simply because other bids have been placed with a few seconds of each other - sometimes even within the same second!
To help you make your bidding more effective, here are some tips:
When a bid is placed, it will always be the highest bid, but might get out-bid very quickly. This can happen if there are many bidders or if there's another user's BidButler bidding on the auction too. You might not see this simply because other bids have been placed with a few seconds of each other - sometimes even within the same second!
To help you make your bidding more effective, here are some tips:
- Look at the bid history, check the number of bidders on the auction and the type of bid placed. If there are only single bids, try placing a BidButler, a BidButler can not only save you bids, but also help you to become the highest bidder.
- Try looking for a similar auction with fewer bidders, you can often find a similar product on auction at the same time with fewer users. You could pick up a bargain without needing to place as many bids.
Substitute items
On rare occasions we are no longer able to source the specific item detailed in the auction. When this happens, we will contact you and offer to send you an equivalent item of at least equal value. Many of the products we sell are high-technology items that have a short life-cycle, so often this will mean an upgrade to the newer version of the item.
On rare occasions we are no longer able to source the specific item detailed in the auction. When this happens, we will contact you and offer to send you an equivalent item of at least equal value. Many of the products we sell are high-technology items that have a short life-cycle, so often this will mean an upgrade to the newer version of the item.
Delivery Charges
The charges shown are for delivery to mainland USA addresses. We're sorry but we are unable to deliver grocery items, gourmet food items and garden furniture to Hawaii and Alaska. Also, some outdoor living items can't be shipped to Hawaii and Alaska if they are extremely heavy, oddly-shaped, or considered hazardous.
We are also unable to deliver to APO and FPO addresses as well as Puerto Rico and protectorates.
The charges shown are for delivery to mainland USA addresses. We're sorry but we are unable to deliver grocery items, gourmet food items and garden furniture to Hawaii and Alaska. Also, some outdoor living items can't be shipped to Hawaii and Alaska if they are extremely heavy, oddly-shaped, or considered hazardous.
We are also unable to deliver to APO and FPO addresses as well as Puerto Rico and protectorates.
Delivery time
Delivery times vary for the different items that we auction. Most of our items are shipped directly from our suppliers, with the majority of orders arriving within 14 days of payment. We’ll let you know as soon as your item has been dispatched.
Delivery times vary for the different items that we auction. Most of our items are shipped directly from our suppliers, with the majority of orders arriving within 14 days of payment. We’ll let you know as soon as your item has been dispatched.
Has my product been shipped yet?
If you still haven’t received your product and it’s more than 14 days since you paid for your item, please contact our customer service team. Most of our items are shipped directly from our suppliers and will be sent soon after you have paid.
If you still haven’t received your product and it’s more than 14 days since you paid for your item, please contact our customer service team. Most of our items are shipped directly from our suppliers and will be sent soon after you have paid.
Which countries does Swoopo deliver to?
We can deliver the item you've won to anywhere in mainland USA. We're sorry but we are unable to deliver grocery items, gourmet food items and garden furniture to Hawaii and Alaska. Also, some outdoor living items can't be shipped to Hawaii and Alaska if they are extremely heavy, oddly-shaped, or considered hazardous.
We are also unable to deliver to APO and FPO addresses as well as Puerto Rico and protectorates.
We can deliver the item you've won to anywhere in mainland USA. We're sorry but we are unable to deliver grocery items, gourmet food items and garden furniture to Hawaii and Alaska. Also, some outdoor living items can't be shipped to Hawaii and Alaska if they are extremely heavy, oddly-shaped, or considered hazardous.
We are also unable to deliver to APO and FPO addresses as well as Puerto Rico and protectorates.
What should I do, if the item I won is faulty?
Firstly, we’re sorry that you have received an item that you are not happy with. Most of our winners have no problems with the goods, but occasionally an item might not work or may get damaged in transit. If this has happened, our aim is to solve your problem as quickly as possible.
It can sometimes be useful to check the manufacturer’s website or call their helpline – many of the most common problems are easily solved without having to return the product.
In the event that the product you received is faulty, please contact us and we’ll tell you what to do next. Please, let us know the auction ID and the serial number of the product, as these help us to deal with your problem more quickly.
We work with a range of different suppliers who are happy to help identify any problems and to replace faulty items, if necessary.
Please don’t send the item back to us without contacting us – this is likely to mean that it takes longer to replace your item. If your product does need replacing, we’ll contact you and let you know what to do.
Firstly, we’re sorry that you have received an item that you are not happy with. Most of our winners have no problems with the goods, but occasionally an item might not work or may get damaged in transit. If this has happened, our aim is to solve your problem as quickly as possible.
It can sometimes be useful to check the manufacturer’s website or call their helpline – many of the most common problems are easily solved without having to return the product.
In the event that the product you received is faulty, please contact us and we’ll tell you what to do next. Please, let us know the auction ID and the serial number of the product, as these help us to deal with your problem more quickly.
We work with a range of different suppliers who are happy to help identify any problems and to replace faulty items, if necessary.
Please don’t send the item back to us without contacting us – this is likely to mean that it takes longer to replace your item. If your product does need replacing, we’ll contact you and let you know what to do.
Do you offer a standard guarantee on the products auctioned?
The warranties provided on goods may vary depending on the type of item that you win. Please contact our customer service team if you have any queries about the warranties or guarantees that apply to an item that you’ve won.
The warranties provided on goods may vary depending on the type of item that you win. Please contact our customer service team if you have any queries about the warranties or guarantees that apply to an item that you’ve won.
Can I return an item that I have won?
We want you to enjoy the item you won, but if, for whatever reason you decide that you do not want the item, please get in touch with our customer service team and we’ll explain what to do next. When you contact us, please make sure that you let us know:
We want you to enjoy the item you won, but if, for whatever reason you decide that you do not want the item, please get in touch with our customer service team and we’ll explain what to do next. When you contact us, please make sure that you let us know:
- Your user name
- The auction ID of the item you won
- The reason you’d like to return the item
Can I get a refund on an item that I have won?
If, within 14 days of delivery, you decide you no longer want the item, we will be happy to refund the final price that you paid as well as the delivery costs, provided the item has not been damaged and is still in its original packaging. Please contact our customer service team for details of what to do, making sure to include the auction ID and your user name. Note that we are unable to refund the cost of any bids placed during the auction or the return shipping costs.
If, within 14 days of delivery, you decide you no longer want the item, we will be happy to refund the final price that you paid as well as the delivery costs, provided the item has not been damaged and is still in its original packaging. Please contact our customer service team for details of what to do, making sure to include the auction ID and your user name. Note that we are unable to refund the cost of any bids placed during the auction or the return shipping costs.
How do I change my password?
Please log onto Swoopo, then go to "My Swoopo > My data" and select the option "Change password".
Please log onto Swoopo, then go to "My Swoopo > My data" and select the option "Change password".
What do I do, if I've forgotten my password or user name?
Click on the "Help" option. Select the link "Lost password?" in the self help box. We'll send you an email that will explain what to do next - just click on the link in this e-mail. Due to security reasons we need to ask you to change your Swoopo password.
Click on the "Help" option. Select the link "Lost password?" in the self help box. We'll send you an email that will explain what to do next - just click on the link in this e-mail. Due to security reasons we need to ask you to change your Swoopo password.
How do I subscribe to/unsubscribe from the newsletter?
Subscribe
Click onto the "Help" option. Select the link "Subscribe/Unsubscribe" in the self help box. By typing in your email address and confirming it you will automatically be added to the Swoopo newsletter.
Unsubscribe
Click on the "Help" option. Select the link "Subscribe/Unsubscribe" in the self help box. By typing in your email address and confirming it you will automatically be unsubscribed from the Swoopo newsletter.
Subscribe
Click onto the "Help" option. Select the link "Subscribe/Unsubscribe" in the self help box. By typing in your email address and confirming it you will automatically be added to the Swoopo newsletter.
Unsubscribe
Click on the "Help" option. Select the link "Subscribe/Unsubscribe" in the self help box. By typing in your email address and confirming it you will automatically be unsubscribed from the Swoopo newsletter.
Can I change my user name?
Unfortunately, your user name cannot be changed. When registering, please be careful not to select a user name that could cause offence or abuses the rights of third parties. If you notice such a user name, please contact our customer service in case you find such cases on Swoopo.
Unfortunately, your user name cannot be changed. When registering, please be careful not to select a user name that could cause offence or abuses the rights of third parties. If you notice such a user name, please contact our customer service in case you find such cases on Swoopo.
How do I add or change my address?
Please log onto Swoopo and from "My Swoopo >User data" select the menu option "My address".
Please note that you can only store one billing address and one delivery address.
If you don't enter a separate delivery address, we'll ship the item to your billing address.
Please log onto Swoopo and from "My Swoopo >User data" select the menu option "My address".
Please note that you can only store one billing address and one delivery address.
If you don't enter a separate delivery address, we'll ship the item to your billing address.
Can I change my firstname and surname?
Please contact our customer service if your name has changed.
Please contact our customer service if your name has changed.
Where can I check my bids account?
Please log onto Swoopo. In the grey status box you'll be able to see the number of bids you currently have on your account.
Please log onto Swoopo. In the grey status box you'll be able to see the number of bids you currently have on your account.
Where can I check the number of coupons I have?
Please log onto Swoopo, then go to "My Swoopo > Account" and select the option "Coupons". You'll be shown all the coupons you have available to redeem against auctions that you win. Please note that all coupons issued by Swoopo can only be redeemed against auctions that you have won.
Please log onto Swoopo, then go to "My Swoopo > Account" and select the option "Coupons". You'll be shown all the coupons you have available to redeem against auctions that you win. Please note that all coupons issued by Swoopo can only be redeemed against auctions that you have won.
Where can I check how many auctions I have won?
Please log onto Swoopo and in the "My Swoopo > Auctions" menu, select "Auctions I've Won". Please remember to confirm that you want to actually buy any auctions that you have won.
Please log onto Swoopo and in the "My Swoopo > Auctions" menu, select "Auctions I've Won". Please remember to confirm that you want to actually buy any auctions that you have won.
How do I delete my account?
Please log onto Swoopo and in the "My Swoopo > My data" menu, select "Close account".
Please log onto Swoopo and in the "My Swoopo > My data" menu, select "Close account".
How do I confirm a won auction?
Please log onto Swoopo and in the "My Swoopo > Auctions" menu, select "Auctions I've Won". By confirming, we can make sure that we credit you with any coupons or reductions from special offers - you wouldn't want to miss out on those!
Please log onto Swoopo and in the "My Swoopo > Auctions" menu, select "Auctions I've Won". By confirming, we can make sure that we credit you with any coupons or reductions from special offers - you wouldn't want to miss out on those!
Where do I find my customer ID?
Once you have successfully registered, we send you your customer ID via email.
If you want us to re-send you your customer ID, just click on "Help". Select the link "Forgotten my account information" in the self help box. We'll then send you an email with your user ID.
Once you have successfully registered, we send you your customer ID via email.
If you want us to re-send you your customer ID, just click on "Help". Select the link "Forgotten my account information" in the self help box. We'll then send you an email with your user ID.
Can I change my email address?
If you want to change your e-mail address, please contact our customer service team who'll be happy to help. Remember to let them know your user name and customer ID.
If you want to change your e-mail address, please contact our customer service team who'll be happy to help. Remember to let them know your user name and customer ID.
How can I pay for my bids?
You can pay for your BidPacks by credit or debit card, via PayPal or ClickandBuy.
We accept most common credit and debit cards like Visa, Visa Electron, MasterCard, Diners and Discover Card.
If you would like to use your American Express Credit Card we ask that you use PayPal or ClickandBuy.
You can pay for your BidPacks by credit or debit card, via PayPal or ClickandBuy.
We accept most common credit and debit cards like Visa, Visa Electron, MasterCard, Diners and Discover Card.
If you would like to use your American Express Credit Card we ask that you use PayPal or ClickandBuy.
How can I pay for auctions I've won?
You can pay for items that you've won by credit or debit card or via PayPal.
We accept most common credit and debit cards like Visa, Visa Electron, MasterCard, Diners and Discover Card.
If you would like to use your American Express Credit Card we ask that you use PayPal or ClickandBuy.
You can pay for items that you've won by credit or debit card or via PayPal.
We accept most common credit and debit cards like Visa, Visa Electron, MasterCard, Diners and Discover Card.
If you would like to use your American Express Credit Card we ask that you use PayPal or ClickandBuy.
How secure are your payment methods?
Your privacy and security are important to us. We use high-security encoding (SSL) to protect your payment details when processing your online payments.
Your privacy and security are important to us. We use high-security encoding (SSL) to protect your payment details when processing your online payments.
Can I bid on a future auction?
We'd ask you to wait until the auction's countdown has begun. These auctions are shown in the drop down menu under "live auctions".
We'd ask you to wait until the auction's countdown has begun. These auctions are shown in the drop down menu under "live auctions".
I’ve just won an auction. What now?
Firstly, congratulations - well done on winning the auction!
Confirming your win
Once the auction has ended, you’ll be automatically transferred to a page where we’ll ask you to confirm that you still want the item and explain what to do next. You’ll have the opportunity to redeem any coupons you may have and will be told how to pay the final amount. We’ll also contact you via e-mail to explain how to do all this. Just remember to confirm that you still want the item within 7 days of the end of the auction. If you still haven’t confirmed within 21 days, we’ll assume that you’ve changed your mind and no longer want to buy the item.
Paying for the item you won
Just as for your bids, you can pay for your item by credit or debit card, or via PayPal. Please make sure that you pay within 7 days of the end of the auction. We’ll confirm you payment via e-mail and arrange for the item to be shipped to you. If the item hasn’t arrived within 14 days of our confirmation of our payment, please contact us.
Firstly, congratulations - well done on winning the auction!
Confirming your win
Once the auction has ended, you’ll be automatically transferred to a page where we’ll ask you to confirm that you still want the item and explain what to do next. You’ll have the opportunity to redeem any coupons you may have and will be told how to pay the final amount. We’ll also contact you via e-mail to explain how to do all this. Just remember to confirm that you still want the item within 7 days of the end of the auction. If you still haven’t confirmed within 21 days, we’ll assume that you’ve changed your mind and no longer want to buy the item.
Paying for the item you won
Just as for your bids, you can pay for your item by credit or debit card, or via PayPal. Please make sure that you pay within 7 days of the end of the auction. We’ll confirm you payment via e-mail and arrange for the item to be shipped to you. If the item hasn’t arrived within 14 days of our confirmation of our payment, please contact us.
How can I redeem my coupons?
We occasionally give away different types of coupons to make your Swoopo bargains even better value. Here’s an overview of some of the different coupons that are available:
Coupons for new customers
As our special way of saying hello, we give all of our new customers a Welcome coupon.
Welcome coupons can be redeemed against the final price of an auction that you've won, not against the purchase of BidPacks, the price of an Instant Purchase, or delivery charges.
Welcome coupons can be used with all auctions, and can only be used up to their expiry date.
Coupons linked to special offers
We sometimes give away other coupons, for example in return for completing surveys or during “happy hours” on the site. These coupons may have specific restrictions and always have an expiry date. Just like Welcome coupons, they can only be used against the final price of an auction that you’ve won.
Redeeming your coupons
Once you've won an auction, you'll automatically be transferred to a confirmation page where you'll be able to enter your coupon code. Don't forget to redeem your coupon, as once you've confirmed your win you'll no longer be able to use it. Please note, that if you use a coupon with a value that exceeds the auction end price, the remaining coupon credit will expire.
We occasionally give away different types of coupons to make your Swoopo bargains even better value. Here’s an overview of some of the different coupons that are available:
Coupons for new customers
As our special way of saying hello, we give all of our new customers a Welcome coupon.
Welcome coupons can be redeemed against the final price of an auction that you've won, not against the purchase of BidPacks, the price of an Instant Purchase, or delivery charges.
Welcome coupons can be used with all auctions, and can only be used up to their expiry date.
Coupons linked to special offers
We sometimes give away other coupons, for example in return for completing surveys or during “happy hours” on the site. These coupons may have specific restrictions and always have an expiry date. Just like Welcome coupons, they can only be used against the final price of an auction that you’ve won.
Redeeming your coupons
Once you've won an auction, you'll automatically be transferred to a confirmation page where you'll be able to enter your coupon code. Don't forget to redeem your coupon, as once you've confirmed your win you'll no longer be able to use it. Please note, that if you use a coupon with a value that exceeds the auction end price, the remaining coupon credit will expire.
What types of auction are there?
Fixed Price Auction
If you win a Fixed Price Auction, you only pay the price indicated in the heading of the auction (plus delivery costs), regardless of the level the bidding reaches.
Penny Auction
In a penny auction, the price rises by just one cent with each bid placed (whereas in a normal auction, it rises by 15 cents).
NailBiter Auction
During a NailBiter Auction, BidButlers aren't allowed. Users may only place single bids by manually clicking or calling. Don't walk away or you miss the next incredible deal!
100% off
Where an auction is marked “100% off”, the winning bidder does not have to pay the final price. That’s right: the price is zero! You just need to pay the delivery charges.
Beginner Auction
These auctions are a special offer to our new customers that have not won an auction on Swoopo before. You can only bid on one Beginner Auction at a time. After you have won your first auction, you will no longer be able to bid on Beginner Auctions.
Open Auction
Anyone can bid on an open auction, even if they have already reached their eight auction limit. Open auctions do not count towards your auction limit. See 'How many auctions can I win a month?' for more information.
20-Second Auction
All auctions start as 20-second auctions. The countdown increases by a maximum of 20 seconds each time that a bid is placed.
15-Second Auction
You guessed it – with these the countdown increases by a maximum of 15 seconds with each bid placed.
10-Second Auction
You guessed it – with these the countdown increases by a maximum of 10 seconds with each bid placed.
Fixed Price Auction
If you win a Fixed Price Auction, you only pay the price indicated in the heading of the auction (plus delivery costs), regardless of the level the bidding reaches.
Penny Auction
In a penny auction, the price rises by just one cent with each bid placed (whereas in a normal auction, it rises by 15 cents).
NailBiter Auction
During a NailBiter Auction, BidButlers aren't allowed. Users may only place single bids by manually clicking or calling. Don't walk away or you miss the next incredible deal!
100% off
Where an auction is marked “100% off”, the winning bidder does not have to pay the final price. That’s right: the price is zero! You just need to pay the delivery charges.
Beginner Auction
These auctions are a special offer to our new customers that have not won an auction on Swoopo before. You can only bid on one Beginner Auction at a time. After you have won your first auction, you will no longer be able to bid on Beginner Auctions.
Open Auction
Anyone can bid on an open auction, even if they have already reached their eight auction limit. Open auctions do not count towards your auction limit. See 'How many auctions can I win a month?' for more information.
20-Second Auction
All auctions start as 20-second auctions. The countdown increases by a maximum of 20 seconds each time that a bid is placed.
15-Second Auction
You guessed it – with these the countdown increases by a maximum of 15 seconds with each bid placed.
10-Second Auction
You guessed it – with these the countdown increases by a maximum of 10 seconds with each bid placed.
How can I watch an auction?
You can watch an auction if you click on "Watch auction in My Swoopo" in the top right hand corner of an auction detail page. The list of all watched auctions you'll find in "My Swoopo > Auctions" under "Watched Auctions".
You can watch an auction if you click on "Watch auction in My Swoopo" in the top right hand corner of an auction detail page. The list of all watched auctions you'll find in "My Swoopo > Auctions" under "Watched Auctions".
How can I find the different auctions available on the site?
"There are several different ways to find items on Swoopo. Here are a few different ways of looking at the different auctions on the site:
Live auctions
Please click in the drop down menu "All categories" on "Live auctions" and you will see all live auctions with their countdown.
Future auctions
'Future auctions' are auctions that will start in the future. Please click in the drop down menu ""All categories"" on 'Future auctions' and you will see some of the auctions that we plan to run in the coming days and weeks.
Ended auctions
To have a look at all auctions that have ended, please click on "All categories" and select ""Ended auctions"" - you'll see a list of all the auctions that have ended, along with the price that they sold for.
Auction ID
Every Swoopo auction has its own unique auction ID. You will find this ID beside the colored dot at the top of the auction header (just above the picture of the item), on the auction detail page (you can also see it in the address bar of your browser) . Please always state this auction ID if you have a question regarding a particular auction. "
"There are several different ways to find items on Swoopo. Here are a few different ways of looking at the different auctions on the site:
Live auctions
Please click in the drop down menu "All categories" on "Live auctions" and you will see all live auctions with their countdown.
Future auctions
'Future auctions' are auctions that will start in the future. Please click in the drop down menu ""All categories"" on 'Future auctions' and you will see some of the auctions that we plan to run in the coming days and weeks.
Ended auctions
To have a look at all auctions that have ended, please click on "All categories" and select ""Ended auctions"" - you'll see a list of all the auctions that have ended, along with the price that they sold for.
Auction ID
Every Swoopo auction has its own unique auction ID. You will find this ID beside the colored dot at the top of the auction header (just above the picture of the item), on the auction detail page (you can also see it in the address bar of your browser) . Please always state this auction ID if you have a question regarding a particular auction. "
What's the difference between a live auction and a future auction?
Live auctions are auctions where the countdown has started running. Future auctions are planned to start at some time in the future, so don't yet have a countdown that's running.
Live auctions are auctions where the countdown has started running. Future auctions are planned to start at some time in the future, so don't yet have a countdown that's running.
How many auctions can I win within a 28 day period?
We‘ve limited the number of auctions that you can win within 28 days to a maximum of eight. We do this so that as many people as possible have a chance of winning our amazing deals.
In addition, we limit the number of auctions that bidders can win in different auction groups. We‘ve divided them into colored groups so you can easily recognize them. Again we do this to make sure that our deals are available to as many bidders as possible and to avoid some bidders winning the same items again and again.
Why can I only bid on eight auctions at the same time?
You can only win eight auctions within 28 days. As we don‘t want you to waste any bids or time on auctions outside this limit, we block you from bidding on more than eight auctions at the same time. With every auction you win, we block one Auction slot out of these eight for 28 days until this Auction slot is free again.
Where can I see how many auctions I’m still allowed to bid on?
In the status bar at the top of the page you can see in one glance how many auctions you can bid on. Each grey dot 
represents an open bidding slot.
A green dot 
means that you are currently bidding on an auction where you are the highest bidder.
A grey dot with a green tick 
shows an auction you've won: this slot is blocked for four weeks from the date you won the auction.
Where can I find information about my auction limits?
For more information about Auction limits please visit “My Swoopo” and read the section “Auction limits”. Here you can see which auctions you‘ve won and when you‘re allowed to bid again on a new auction in this slot.
When exactly do my auction slots get blocked?
Auction slots get blocked when you‘re bidding (i.e. have placed a Single bid or placed or booked BidButler bids) on an auction while being or having the potential to be the highest bidder. The auction slot becomes un-booked when your last placed bid has been outbid by another bidder.
How can I find out in which auction group an auction falls?
Every headline is marked with a colored dot in the headline.
Which auction groups are there?
Click here for a more detailed overview.
We‘ve limited the number of auctions that you can win within 28 days to a maximum of eight. We do this so that as many people as possible have a chance of winning our amazing deals.
In addition, we limit the number of auctions that bidders can win in different auction groups. We‘ve divided them into colored groups so you can easily recognize them. Again we do this to make sure that our deals are available to as many bidders as possible and to avoid some bidders winning the same items again and again.
Why can I only bid on eight auctions at the same time?
You can only win eight auctions within 28 days. As we don‘t want you to waste any bids or time on auctions outside this limit, we block you from bidding on more than eight auctions at the same time. With every auction you win, we block one Auction slot out of these eight for 28 days until this Auction slot is free again.
Where can I see how many auctions I’m still allowed to bid on?
In the status bar at the top of the page you can see in one glance how many auctions you can bid on. Each grey dot represents an open bidding slot.
A green dot means that you are currently bidding on an auction where you are the highest bidder.
A grey dot with a green tick shows an auction you've won: this slot is blocked for four weeks from the date you won the auction. Where can I find information about my auction limits?
For more information about Auction limits please visit “My Swoopo” and read the section “Auction limits”. Here you can see which auctions you‘ve won and when you‘re allowed to bid again on a new auction in this slot.
When exactly do my auction slots get blocked?
Auction slots get blocked when you‘re bidding (i.e. have placed a Single bid or placed or booked BidButler bids) on an auction while being or having the potential to be the highest bidder. The auction slot becomes un-booked when your last placed bid has been outbid by another bidder.
How can I find out in which auction group an auction falls?
Every headline is marked with a colored dot in the headline.
Which auction groups are there?
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Auction group 
You’re allowed to win two auctions out of this group within 28 days. |
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Auction group  You’re allowed to win one auctions out of this group within 28 days. |
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Auction group  You’re allowed to win one auctions out of this group within 28 days. |
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Click here for a more detailed overview.
When does an auction end?
An auction ends once the countdown reaches zero. An auction can also end when the date and time shown under "Auction will end before" is reached.
An auction ends once the countdown reaches zero. An auction can also end when the date and time shown under "Auction will end before" is reached.
What's the difference between the auction end price and the worth up to price?
Auction end price
The auction end price is the price at which the auction ended. Only the winner of the auction can buy the item at that price. Sometimes there are special offers available on an auction such as such as "100% off", " Fixed price", etc. - again, these only apply to the winner of the auction.
Worth up to price
The worth up to price is provided as an indication of the price for which this product could be bought elsewhere.
Auction end price
The auction end price is the price at which the auction ended. Only the winner of the auction can buy the item at that price. Sometimes there are special offers available on an auction such as such as "100% off", " Fixed price", etc. - again, these only apply to the winner of the auction.
Worth up to price
The worth up to price is provided as an indication of the price for which this product could be bought elsewhere.
What are the recommended PC requirements to use Swoopo?
You can participate in Swoopo auctions with nearly all PCs that allow you to access the internet:
Supported system software:
You can participate in Swoopo auctions with nearly all PCs that allow you to access the internet:
Supported system software:
- Windows Vista / Windows XP / Windows 2000
- Mac OS X 10.3 or higher
- Linux
- Internet Explorer 6.0 or higher
- Firefox 2.0 or higher
- Opera 8.0 or higher
- Safari 2.0 or higher
- 512k DSL connection or faster
Why hasn't my bid been registered on an auction?
Very occasionally, users tell us that even though they bid before the countdown ended, their bids did not get placed and the auction ends. In these instances, the most likely explanation is so-called "Internet lag times". These are time-delays in the transfer of data between your PC and our servers. Mostly those delays (lags) occur because single parts of the internet connection are overloaded.
This, unfortunately, is a general problem with the internet.
There are a few ways of helping minimize this problem:
Very occasionally, users tell us that even though they bid before the countdown ended, their bids did not get placed and the auction ends. In these instances, the most likely explanation is so-called "Internet lag times". These are time-delays in the transfer of data between your PC and our servers. Mostly those delays (lags) occur because single parts of the internet connection are overloaded.
This, unfortunately, is a general problem with the internet.
There are a few ways of helping minimize this problem:
- While bidding on Swoopo do not download large data such as video or audio files from the internet.
- Don't send emails with large attachments while bidding on Swoopo.
- Make sure that no other users such as family members, etc. are using the internet while you are bidding.
How long are FreeBids valid for?
FreeBids that are awarded during Swoopo marketing promotions normally expire 7 days after they were issued. Occasionally there may be FreeBids with a shorter validity, but this will be clearly displayed.
FreeBids that are won as auctions have no expiry date and are valid indefinitely.
When bidding, any FreeBids in your account are always placed before purchased bids.
FreeBids that are awarded during Swoopo marketing promotions normally expire 7 days after they were issued. Occasionally there may be FreeBids with a shorter validity, but this will be clearly displayed.
FreeBids that are won as auctions have no expiry date and are valid indefinitely.
When bidding, any FreeBids in your account are always placed before purchased bids.
I can't confirm my registration using the link in the registration confirmation email. What should I do?
It might be that your email program shows the link in your registration mail as faulty. If this happens, just copy the complete link in to the address line of your internet browser and press 'Enter'. If this doesn't work, please get in touch with our customer service team, letting us know the email address that you used to register.
It might be that your email program shows the link in your registration mail as faulty. If this happens, just copy the complete link in to the address line of your internet browser and press 'Enter'. If this doesn't work, please get in touch with our customer service team, letting us know the email address that you used to register.
How do I activate Cookies?
Microsoft Internet Explorer 7.0+
Microsoft Internet Explorer 6.0+
Microsoft Internet Explorer 5.x
Microsoft Internet Explorer 4.x
Mozilla Firefox 2.0+
Mozilla Firefox (1.0 final release and earlier)
Netscape 7.1/Mozilla 5.0
To enable cookies, please follow the instructions below for the internet browser version you are using.
Microsoft Internet Explorer 7.0+
- Select Tools from the pull-down menu in your browser.
- Select Internet Options. The Internet Options dialog will appear.
- Select the Privacy tab. Under Settings, click Advanced.
- Check Override automatic cookie handling under Cookies section in Advanced Privacy Settings window.
- Under First-party Cookies, select Accept. Under Third-party Cookies, select Accept. Check Always allow session cookies.
Microsoft Internet Explorer 6.0+
- Select "Internet Options" from the Tools menu.
- Click on the "Privacy" tab.
- Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
- Click "OK".
Microsoft Internet Explorer 5.x
- Select "Internet Options" from the Tools menu.
- Click on the "Security" tab.
- Click the "Custom Level" button.
- Scroll down to the "Cookies" section.
- Set "Allow cookies that are stored on your computer" to "Enable".
- Set "Allow per-session cookies" to "Enable".
- Click "OK".
Microsoft Internet Explorer 4.x
- Select "Internet Options" from the View menu.
- Click on the "Advanced" tab.
- Scroll down to find "Cookies" within the "Security" section.
- Select "Always accept cookies".
- Click "OK".
Mozilla Firefox 2.0+
- Go to the "Tools" menu.
- Select "Options".
- Select the Privacy tab.
- Make sure that the Accept cookies from sites under Cookies is ticked (the default setting).
- Click "OK" to save changes.
Mozilla Firefox (1.0 final release and earlier)
- Go to the "Tools" menu.
- Select "Options".
- Select the "Privacy" icon in the left panel.
- Check the box corresponding to "Allow sites to set cookies".
- Click "OK" to save changes.
Netscape 7.1/Mozilla 5.0
- Select "Preferences" from the Edit menu.
- Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
- Under "Privacy & Security", select "Cookies."
- Select "Enable all cookies".
- Click "OK".
What happens to the auctions during system downtime?
Downtime, or outage, is an occasional and unforeseeable problem with the internet, and means that bids cannot be placed during this short period when we are offline. If we experience downtime at any point, we automatically add ten minutes on to the auction end time, so that our bidders are not left at a disadvantage. It is impossible to place any bids whilst the system is experiencing downtime, so any bids attempted during this period will not be debited from your account. If this situation does occur, we advise you to refresh your screen regularly, either by pressing F5 or the refresh button on your browser.
Downtime, or outage, is an occasional and unforeseeable problem with the internet, and means that bids cannot be placed during this short period when we are offline. If we experience downtime at any point, we automatically add ten minutes on to the auction end time, so that our bidders are not left at a disadvantage. It is impossible to place any bids whilst the system is experiencing downtime, so any bids attempted during this period will not be debited from your account. If this situation does occur, we advise you to refresh your screen regularly, either by pressing F5 or the refresh button on your browser.
Protect yourself
Important security notice: Employees of Swoopo will never ask you for your password in emails or on the phone. Consequently, please do not send your password to anyone and don't hesitate to contact our customer service at support@swoopo.com if you receive such a message.
Important security notice: Employees of Swoopo will never ask you for your password in emails or on the phone. Consequently, please do not send your password to anyone and don't hesitate to contact our customer service at support@swoopo.com if you receive such a message.
What's the danger of fake emails (Spoof und Phishing)?
Such emails, also called "Phishing" or "Spoofing" emails are sent in order to illegally obtain confidential information such as passwords or credit card details. Please be highly suspicious if you're asked in an email for such confidential data.
Such emails, also called "Phishing" or "Spoofing" emails are sent in order to illegally obtain confidential information such as passwords or credit card details. Please be highly suspicious if you're asked in an email for such confidential data.
How do I know if an email was sent by Swoopo or not?
All emails that are sent by us and which contain personal information will always include a personal communication ID. This key has to match your own personal communication key, which you will find under "My Swoopo->My data". Please contact our customer service at support@swoopo.com, in case the two keys don't match.
All emails that are sent by us and which contain personal information will always include a personal communication ID. This key has to match your own personal communication key, which you will find under "My Swoopo->My data". Please contact our customer service at support@swoopo.com, in case the two keys don't match.
How do I recognise a fake email entailing a request for payment?
Payments to Swoopo can only be made via the www.swoopo.com website. Please don't respond to any emails, which ask you to transfer money via direct debit or Western Union.
Payments to Swoopo can only be made via the www.swoopo.com website. Please don't respond to any emails, which ask you to transfer money via direct debit or Western Union.
What should I do, if I receive a suspicious email?
• You should never click on a link in such an email. The links in these emails may lead to websites which are designed to obtain your personal data illegally or to commit another related crime.
• Please forward such emails to support@swoopo.com. Swoopo will check those emails and inform you if it was sent by Swoopo or not.
• You should never click on a link in such an email. The links in these emails may lead to websites which are designed to obtain your personal data illegally or to commit another related crime.
• Please forward such emails to support@swoopo.com. Swoopo will check those emails and inform you if it was sent by Swoopo or not.
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