1. Overview

By using Swoopo, the user accepts the following Refund Policy. Variations or alterations to the following Refund Policy shall only be binding upon Entertainment Shopping, Inc. if agreed to in writing. Swoopo reserves the right to terminate this Refund Policy with immediate effect.

2. Refund Request

You can request a refund for unused and unexpired Bids at any time, by submitting a written request to our Customer Support at

Entertainment Shopping, Inc.
P.O. Box 2803
Cupertino, CA 95015
or by email to support@swoopo.com.

Requests via phone or any other means will not be accepted.

Upon a duly submitted refund request, and having an account in good standing, Swoopo will make every effort to complete your refund request.
Refund request for bids will only be issued for unused and unexpired Bids. Refund requests for an end auction price will only be issued in accordance with Section 7 (Returns and Cancellations) of the Terms and Conditions. Upon request, Swoopo will refund the balance of your unused and unexpired Bids in the event you choose to terminate your account as permitted under these Terms of Service or in the event that Swoopo terminates these Terms of Services without serious cause.

3. Exclusions and Limitations

Free Bids, Welcome Coupons and Voucher Bids are not eligible for a refund. Refund requests for Bids that have been used on an auction and expired Bids are not eligible and will not be refunded.
Swoopo reserves the right to deny repetitive refund requests (more than once for any given type of Products). No refunds shall be given for Vouchers or Bids that are not directly acquired online from Swoopo.
User accounts found not to be in good standing due to the reasons of, but not limited to, fraudulent behavior, excessive refund requests and other such behavior as deemed a breach of the Terms and Conditions will not be eligible for refunds.

4. Payment of Refund

All refunds shall be paid to the person who initially purchased the Bids, either through the original payment method used, or any other reasonable payment method to be determined by Swoopo in its sole discretion. Upon a successful refund payment your Bid account balance shall be adjusted accordingly.